Hi, I’ve been a full-service VM user for many years. This year my landline service stopped working in June and, after diagnosing a faulty cable, it took 3 months for VM to get the service working again. Now, two months after getting my landline service back it has stopped working again (no dial tone, just crackling on the line). I started a VM chat yesterday to try and arrange an engineer call-out but gave up when the service stated they would endeavour to get back to me within four hours (on a chat service?!!!). I can’t find an easy way to arrange an engineer visit online (with a system that seems to loop back continuously to FAQs). Can someone help me to get an engineer visit arranged please?
Thanks for using the forums to get this issue with your Landline looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you, the first things we need to do is troubleshoot using these links below – No Dial Tone Issue Making and Receiving calls
I also want to ask a few questions just to make you’re your home setup is all okay, can you please tell me –
If your phone is plugged into the mains or an extension?
Is your HUB performing okay? The landline works through the HUB in most cases, so if your internet has gone off, your phone line might have ceased to work too.
Have you got a different handset to test the line with? If yes, please have a go and let me know if it improves things.