My home phone has no dial tone and I'm unable to receive calls. Uncertain when this started but certainly a problem yesterday/today.
Have had Virginmedia package for many years, TV and broadband are still working. There have been no changes recently to home infrastructure or equipment.
Next step is to arrange technical support and/or book, if required, an engineer as soon as possible.
Can some one help shed some light on why my landline is dead and how to get it fixed?
Go to Answer
Thanks for the post Allenwestlands and welcome to our community,
We've booked the next available appointment for you, please check the details of this on your online account and reschedule this here if needed.
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Thank you Emily (and have found appointment).
That is great, please keep us posted with how the visit goes and we're around if you have any concerns in the meantime.
a month ago
Phone is fixed. 😊 The engineer was lovely and together the help received from Emily_G and Emma_C forum team members I am extremely happy with service received to fix the fault. Thank you all very much. 👍
Glad to hear the visit went well and the engineer was lovely. Please let us know if you need anything else 🙂