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How to book an engineer

I have no dialling tone on my home phone (landline) and a message saying "Check Phone Line". I have rung Virgin only to be told (eventually) that all call centres are closed due to COVID. I have carried out all the suggestions on the Virgin Media web-site but with no success. I cannot find information on the web-site regarding how to actually book a home visit from an engineer.

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Re: How to book an engineer

Ours is exactly the same. No idea how to get help?

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Re: How to book an engineer

Hi DrP1, 

 

Thank you for your post and welcome to the forums. 

 

Sorry to hear you've having a problem with your landline - how long has it been like this for? Have you been able to check the service status page; here to see if there are any outages in the area? You would also be able to run a test on the equipment also. If you're still having problems after that, just give me a shout 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: How to book an engineer

Hey Hayesrita, 

 

Thanks for your post. 

 

As of the same message above - would you be able to check that also? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: How to book an engineer

Dear Ryan, Many thanks for getting back to me. The phone has been saying "Check Phone Line" periodically for a couple of weeks. During the last couple of days the message has been displayed constantly and there has been no ring tone. As mentioned in my original post, I have carried out all the checks suggested on the web-site but they have revealed no problems within my area. Hope this helps and thankyou for any further help you can provide.

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Re: How to book an engineer

Thanks DrP1, 

We can book an engineer from here if it's still needed. 

Just reply to the personal message I'm sending now and we'll take it from there. 

 

Emma_C - Forum Team
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Re: How to book an engineer

Thanks. 

So I've boked the next available tech for you now 

All details can be found on your online account, if it doesn't suit you can re arrange. 

You'll also need to make sure somebody over the age of 18 is in the property at the time. 

Keep us posted with how it goes. 

Emma_C - Forum Team
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Re: How to book an engineer

Many thanks.
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