Menu
Reply
Ihatethis1
  • 2
  • 0
  • 0
Joining in
229 Views
Message 1 of 5
Flag for a moderator

How do i speak to a human being?

My phone line is noisy, two engineer visits confirmed that I need new cabling from the street.  2 months have passed, no contact by virgin and bloody impossible to get an answer using the automated system, chat bots and all the other tech.  Can I just speak to a human being to ask the question "when will the fault be fixed"?  An example of when tech gets in the way of good customer service.  I shouldn't need to resort to this to get an answer - as the only alternative is to write a letter of complaint! Come on guys, throw me a fish please 🙂

Tags (1)
0 Kudos
Reply
Lee_R
  • 4.3K
  • 206
  • 436
Forum Team
Forum Team
209 Views
Message 2 of 5
Flag for a moderator

Re: How do i speak to a human being?

Hi Ihatethis1 thanks for posting and welcome to our community.

Sorry to hear that you're currently unable to use your landline because of the quality.  I would like to take a closer look on your behalf.  I am going to send you a private message.

Regards

 

Lee_R

0 Kudos
Reply
Lee_R
  • 4.3K
  • 206
  • 436
Forum Team
Forum Team
190 Views
Message 3 of 5
Flag for a moderator

Re: How do i speak to a human being?

Thanks Ihatethis1 

I have popped an email to the field based manager in your area.  Problem is for me to book a technician from here to do your cabling, the field may ask me why I've done this.  I've copied and pasted your public post into the email.  They can make their enquiries based on this and I am sure we can get the ball moving.

Regards

 

Lee

0 Kudos
Reply
Ihatethis1
  • 2
  • 0
  • 0
Joining in
185 Views
Message 4 of 5
Flag for a moderator

Re: How do i speak to a human being?

Thanks for you help.  I have to say its crazy that customers have to go to this length to have a human involved.  One to feed back if you ever get the chance 🙂

Lets hope it gets a response

John 

0 Kudos
Reply
Lee_R
  • 4.3K
  • 206
  • 436
Forum Team
Forum Team
182 Views
Message 5 of 5
Flag for a moderator

Re: How do i speak to a human being?

I am confident you will get a response.  

Regards


Lee

0 Kudos
Reply