My phone line is noisy, two engineer visits confirmed that I need new cabling from the street. 2 months have passed, no contact by virgin and bloody impossible to get an answer using the automated system, chat bots and all the other tech. Can I just speak to a human being to ask the question "when will the fault be fixed"? An example of when tech gets in the way of good customer service. I shouldn't need to resort to this to get an answer - as the only alternative is to write a letter of complaint! Come on guys, throw me a fish please 🙂
I have popped an email to the field based manager in your area. Problem is for me to book a technician from here to do your cabling, the field may ask me why I've done this. I've copied and pasted your public post into the email. They can make their enquiries based on this and I am sure we can get the ball moving.