Virgin Media Community

[ChrissieHill]

Hi 

I'm taking over the VM a/c from my husband (dont ask) and want to retain the landline number from the old a/c. I have installed a new Hub 4 box but it's created a new landline number. How do I retain the old one?

Any ideas greatly appreciated.

Thanks a lot

Chrissie

[Anonymous]

porting a number can only be done between providers and they require both accounts to be active with no cancelation notice on the old account. Is the old account still active?

As this is not a port between providers you are best calling VM or waiting for the forum team to see if its possible to swap the numbers.

[Zak_M]

Good morning @ChrissieHill 

I can see that you are speaking with Martin via PM.  He will be able to assist you with this issue. 

Kind regards,

Zak_M