Menu
Reply
Paul151084
  • 3
  • 0
  • 0
Joining in
250 Views
Message 1 of 3
Flag for a moderator

How do I turn off voicemail on landline

I can’t get through to an elderly relative as her mailbox is constantly full. She can’t work her messages so is it worth deactivating it? 

0 Kudos
Reply
Rachael_F
  • 1.59K
  • 101
  • 327
Forum Team (Retired)
Forum Team (Retired)
221 Views
Message 2 of 3
Flag for a moderator

Re: How do I turn off voicemail on landline

Hi Paul151084,

 

Welcome to our forums and thank you for getting in touch. This trouble that your relative is experiencing with their voicemail certainly sounds frustrating.

 

Could you please confirm whether this is the Virgin Media voicemail service that's included with the landline, or is it a separate function on the handset itself? If this is our service, we can certainly look to have this deactivated. Just bear in mind that any attempt to retrieve previous messages would usually reactivate the function.

 

We'd need to clear account security in order to make these changes, is this something you'd be able to do?

 

Thanks,

Rachael

0 Kudos
Reply
Paul151084
  • 3
  • 0
  • 0
Joining in
149 Views
Message 3 of 3
Flag for a moderator

Re: How do I turn off voicemail on landline

I’m not sure how to tell the difference? 

I can’t remember password so you need to email me or something if I need to pass security. I’m happy to delete everything including messages. 

0 Kudos
Reply