An engineer came out over 2 weeks ago re a telephone fault. The fault turned out to be a faulty cable outside my house. The engineer has run a temporary cable from a cover on the pavement across my grass to the house. Potentially this could be a trip hazard for the post man (post person) or anyone delivering leaflets etc who cut across my grass.
I have heard nothing from VM since this was done.So when are they coming back,
I just want to speak to someone to find out what is going on with this issue.
The automated telephone system doesn't give an option to TALK TO SOMEONE!!!
When I booked the original engineer I ended up eventually speaking to someone from an off shore call centre. That was a difficult conversation.
Why can't there be a UK based call centre that we can actually talk to someone who you can understand and they listen and understand you.
Welcome to our forums and thank you for reaching out with your concerns. I'm sorry that you're yet to receive a more permanent solution and have struggled to speak with us.
I'm afraid that there is no option to "talk to someone" on our automated system, as this is what all the options allow you to do. In order to be connected with a relevant agent who would be able to assist with your query, you would need to follow the relevant options to be connected to the correct team. In this case, you'd be best to follow options for landline faults or a planned engineer appointment.
As a virtual call centre, your call would be connected to the next available agent regardless of location; I can assure you that all of our agents have the same high standard of training, no matter where they’re based. We do appreciate your feedback and will be sure to pass it on.
As you've had difficulty in reaching our support teams, I'd be happy to look into this for you and work towards a resolution. In order to discuss this further, we'll need to clear account security. I'll send you a private message now, please head to the purple envelope in the top right corner to respond.
I have had nothing but problems with the broadband! I have spent hours over months trying to get the WiFi to work probably! Over the last few weeks my ipad( 2019) doesn’t connect. I have tried every instruction given be Virgin to no avail. I have been to Apple shop and the IPad connects no problem. Then have tested it and it 100% ok. My friend 2 doors away has Virgin (on my recommendation and we didn’t recd £50, but that’s another story!). My iPad worked with their Virgin WiFi. I have been on the phone for over 40 mins then cut off !!! So no further forward. As soon as this contact is up I’m going back to BT and also intend to contact Virgin CEO . The other devices are slow to connect (BT was better but I was paying too much, although when my contract was up they offered me the same package as Virgin for same £26). Because I agreed to go with Virgin and didn’t want to let you down . I was with BT for 40 years and wished I stayed with them . The advisor today was going on about I need to pay £5 plus a month to sort problem??? When I said I will not be paying extra , I was cut off. Please could you assist ?
Thank you for reaching out to us in our community and a warm welcome to you, I have had a look into your account and services our end and I cannot see any issues at all, in regards to your WiFi and your iPad not connecting we do not support 3rd party devices.