How do I reset my password for help over the phone?
on 16-03-202212:37
My password was not recognized when I was asked for it? It was fine when I used it in December 2021. and it has been the only one that I have had for at least 5 years. How do I resent it?
Re: How do I reset my password for help over the phone?
on 16-03-202212:45
I was asking about the mobile, I went through media. The lady over the phone accepted the first two letters but not he third, which is confusing, because it is all one word.
Re: How do I reset my password for help over the phone?
on 16-03-202212:53
She did not. She asked if I had another password and I told her that the only one I had was the one I use when I am online and so she told me to change my telephone contact password online.
Re: How do I reset my password for help over the phone?
on 16-03-202213:11
I wanted to ask about the payments. On the 10/12/2021, the lady who dealt with my plan said that I had to switch my cell phone provider to O2 because Virgin was discontinuing the service. My daughter went through the process as per her instruction to retain the same phone number. I have noticed that I have since been charged by both Virgin and O2 and I want clarification. and reimbursement.
Re: How do I reset my password for help over the phone?
on 16-03-202213:15
Thanks for the that @shaw26, have you also contacted O2 regarding this? We can help with the Virgin side but O2 have their own systems where they can see payments also.
