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adriankenner
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How do I port my landline number out of virgin media

The ofcom.org.uk website states that I can switch my landline provider. My new service provider has asked me how to contact virgin media so that they can make a port request for my land line number.

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jb66
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Re: How do I port my landline number out of virgin media

The winning provider takes care of this, its not up to you to arrange the number transfer. 

 

I found that some providers can't accept transfers from VM, I tried talktalk and Vodafone with no luck but Plusnet and BT did work

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Steven_L
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Re: How do I port my landline number out of virgin media

Hey @adriankenner,

 

The onus would be on your new provider to send over an order to us and they should be able to contact us directly without yourself providing the details.

 

Who is your prospective new provider, if you don't mind me asking?

 

 

@jb66, we do have porting agreements with Vodafone and Talk Talk, we port from those two providers on a daily basis, you may have come across the transfers that have had other issues but we can port from these operators.

 

 

Regards

Steven_L

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adriankenner
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Re: How do I port my landline number out of virgin media

Thanks - The new provider is iTalk.
So there should be no problem porting my land line from Virgin Media to the new provider?

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Steven_L
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Re: How do I port my landline number out of virgin media

Italk maybe a reseller of another provider such as BT/Talk Talk/ Vodafone.

 

In this case Italk would need to contact their network provider, which is usually BT and who in turn would then raise the request with ourselves. 

 

 

Regards

Steven_L

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adriankenner
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Re: How do I port my landline number out of virgin media

Thank you. - That sounds like the solution in this case.

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Beth_G
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Re: How do I port my landline number out of virgin media

Hi adriankenner,

 

There shouldn't be any issues, as long as your landline service remains active with us whilst the number port is requested and then processed, and that you currently don't have any open orders on your account e.g an engineer visit or a disconnection order.

 

Let us know if you need to know anything else!

 

Beth

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