on 06-01-2022 13:50
How do I lower my limit to view itemised Usage Charges ?
on 06-01-2022 15:48
Hello 45Discs
Thanks for your question
Can I please ask what service this is for
We can add itemised calling to Landline bills but it will only show the calls that are charged and none that are in your package
Gareth_L
on 06-01-2022 16:51
It is for my landline . I had an extra charge of 0.37p for a call to 07405114381 which I do not recall making also the description says "Destination" - Wireless
what does that mean?
Many Thanks For you help
John
on 06-01-2022 19:00
Hi 45Discs / John
Thanks for coming back to us. I shall send you a PM to help further.
Best,
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on 14-01-2022 08:41
Hi
I cannot see anywhere to read the PM you said would be sent
Thanks
John
on 14-01-2022 08:49
Sorry to hear you did not receive the PM @45Discs.
I have sent this again. Please look out for the purple envelope in the top right-hand corner.
Thanks,
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on 14-01-2022 10:08
No problem at all @45Discs, happy to help.
Please let me know how the appointment goes and if you need any further help.
Thanks,
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on 19-01-2022 16:03
Hi Akua_A
Your engineer came the other day very efficient and punctual, he changed some parts and corrected the Download problem, but he could do nothing about speed to laptop or signal strength to front room television. He said I will need some "Pods" possibly up to four of them as all the main rooms in the house only run at about 20mb if they get a signal at all. These include my son and daughters rooms which have a very poor signal strength.
I wondered if you could arrange these "Pods" which I believe are free to Hub 4 Users. I have to say the coverage was slightly better on the old hub.
Thanks for all your help
John Garbutt
on 19-01-2022 16:08
Thanks for the update John, at present we only offer up to 3 Pod's and these are allocated one at a time we wouldn't send you 4 to start with. Depending on your package these may also be chargeable but I'm happy to take al ook into this further for you.
I will send you a Private Message to get some more details so we can get the ball rolling.
Rob
on 19-01-2022 17:25
Thanks for the update 45Discs, please let us know if the Pod's help with the signal issues.
Rob