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45Discs
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How do I lower my limit to view itemised Usage Charges ?

How do I lower my limit to view itemised Usage Charges ?

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Gareth_L
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Message 2 of 12
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Re: How do I lower my limit to view itemised Usage Charges ?

Hello 45Discs

Thanks for your question 

Can I please ask what service this is for 

We can add itemised calling to Landline bills but it will only show the calls that are charged and none that are in your package 

Gareth_L

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45Discs
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Message 3 of 12
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Re: How do I lower my limit to view itemised Usage Charges ?

It is for my landline . I had an extra charge of 0.37p for a call to 07405114381 which I do not recall making  also the description says "Destination" - Wireless

what does that mean?

Many Thanks For you help

John

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John_GS
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Message 4 of 12
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Re: How do I lower my limit to view itemised Usage Charges ?

Hi 45Discs / John

Thanks for coming back to us. I shall send you a PM to help further.

Best,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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45Discs
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Re: How do I lower my limit to view itemised Usage Charges ?

Hi

I cannot see anywhere to read the PM you said would be sent

Thanks

John

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Akua_A
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Message 6 of 12
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Re: How do I lower my limit to view itemised Usage Charges ?

Sorry to hear you did not receive the PM @45Discs.

I have sent this again. Please look out for the purple envelope in the top right-hand corner.

Thanks,

Akua_A
Forum Team



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Akua_A
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Message 7 of 12
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Re: How do I lower my limit to view itemised Usage Charges ?

No problem at all @45Discs, happy to help.

Please let me know how the appointment goes and if you need any further help.

Thanks,

Akua_A
Forum Team



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45Discs
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Message 8 of 12
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Re: How do I lower my limit to view itemised Usage Charges ?

Hi Akua_A

Your engineer came the other day very efficient and punctual, he changed some parts and corrected the Download problem, but he could do nothing about speed to laptop or signal strength to front room television. He said I will need some "Pods" possibly up to four of them as all the main rooms in the house only run at about 20mb if they get a signal at all. These include my son and daughters  rooms which have a very poor signal strength.

I wondered if you could arrange these "Pods" which I believe are free to Hub 4 Users. I have to say the coverage was slightly better on the old hub.

Thanks for all your help

John Garbutt 

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Robert_P
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Message 9 of 12
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Re: How do I lower my limit to view itemised Usage Charges ?

Thanks for the update John, at present we only offer up to 3 Pod's and these are allocated one at a time we wouldn't send you 4 to start with. Depending on your package these may also be chargeable but I'm happy to take al ook into this further for you.

 

I will send you a Private Message to get some more details so we can get the ball rolling.

 

Rob

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Robert_P
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Message 10 of 12
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Re: How do I lower my limit to view itemised Usage Charges ?

Thanks for the update 45Discs, please let us know if the Pod's help with the signal issues.

 

Rob

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