We're waiting for an external cable to be connected outside our house. The new one has been run, but it's not patched into the distribution box. We're currently connected to our neighbours box as a workaround. Our phone cable has been chopped off which means our line is dead. I can't get anyone from Virgin Media to tell me when this will be rectified. I've logged a complaint, but keep getting told the work is completed. At my wits end!! Does anyone know how to escalate this to a manager?
Thanks for coming back to the thread. I have submitted a manual Automatic Compensation review today to the team. They'll look into this and if owed compensation, ensure it's applied. I'll be in touch when I know more.
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