How do I get my old landline number back?

[WiggyToo]

Spoiler

See title, for some reason when a relative moved to virgin from Vodafone they got a new landline number, how do I get them the old one back?

[Martin_N]

Hi WiggyToo,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the Landline number. 

Has your relative contacted into the team regarding this issue?

^Martin

[WiggyToo]

No, I am in a message queue, but no response and I don't know how else to contact the team.

Regards

Gavin 

[Martin_N]

Thank you for that information. I am more than happy to help with this. 

I will private message you now to confirm the account details. 

^Martin