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How do I get an adaptor to Connect Phone to Hub 3

Been having trouble in getting issue with my phone resolved - it does not ring on inbound calls so we don’t know someone is calling.

have investigated and is a possible voltage issue to the traditional wall socket but trying to get this sorted has been a nightmare during lockdown.

we know the phones are fine as different hand sets have the same issue. Can anyone advise how I go about getting an adaptor to connect the landline to the Hub 3 please - it seems to be a easier solution than trying to get someone out to sort out the wall socket?

many thanks 

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Re: How do I get an adaptor to Connect Phone to Hub 3

When you call up to report the fault you can ask the technician if your phone number is compatible to be upgraded and he can then organise it

I work for Virgin Media and my posts are my own opinions