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TheReloaded
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Message 1 of 38
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How do I check my add-on minutes?

Hello! I have recently subscribed to the Talk Asia 300 and was told that there is no cap if it goes above 300 minutes.

Is there any way I can check the minutes that have been used? I cannot seem to find anything anywhere on the website or the app!

Many Thanks.

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David_Pn
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Message 2 of 38
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Re: How do I check my add-on minutes?

Hi TheReloaded

 

Thank you for visiting our community forum pages and for taking the time to post. 

 

Sorry to hear that you are having difficulty checking your remaining allowances.

 

When you access the mobile APP information on your remaining allowances should be the first set of information available. 

David_Pn
Forum Team

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TheReloaded
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Message 3 of 38
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Re: How do I check my add-on minutes?

Hello! Just to clarify that I am trying to check my add-on minutes for landline, not mobile. I don’t see anything on the VM app.

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David_Bn
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Message 4 of 38
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Re: How do I check my add-on minutes?

Good Morning TheReloaded,

 

Thanks for coming back to us.

 

If you give us a call on 150 and select Option 1 and then Option 3 on the automated system, this should reveal the answer for you

 

Kindest regards,

 

David_Bn 

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David_Bn
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Message 5 of 38
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Re: How do I check my add-on minutes?

We do also have some literature for our customers on this subject via this link - https://www.virginmedia.com/help/home-phone-talk-plans

 

You should also be able to view the remaining minutes via your self-care account

 

Kindest regards

 

David_Bn 

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TheReloaded
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Message 6 of 38
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Re: How do I check my add-on minutes?

I have but it says nothing about how many minutes I have used. It just says call charges of 0 when I call

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Emma_C
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Message 7 of 38
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Re: How do I check my add-on minutes?

So when you're ringing through to the IVR does it say something along the lines of "to find out how many minutes you have press..." Is it when you do this it says 0 call charges or don't you get to that part? 

Emma_C - Forum Team
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TheReloaded
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Message 8 of 38
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Re: How do I check my add-on minutes?

Yes, it is when I get to that part when it says that the call charges are 0 but it states nothing about my remaining talk Asia 300 allowance.

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David_Bn
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Message 9 of 38
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Re: How do I check my add-on minutes?

Thanks for coming back to me TheReloaded

 

Can you log into your self-care account to see if this states the number of remaining minutes at all?

 

Kindest regards

 

David_Bn 

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TheReloaded
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Message 10 of 38
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Re: How do I check my add-on minutes?

If you’re referring to the my Virgin Media account on the website then no, I don’t see anything.

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