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How do I change my landline number back to what it was before I updated my package?

Joining in

I recently had to open a new account following the death of my husband. I took the opportunity to change the package he was on but this has resulted in a new landline number - how do I change it back to what I had previously? (And why is it so difficult to find the answer to his in your FAQs?!)


Forum Team
Forum Team

Hi @sylviaglenday 

Thanks for posting and welcome to the community.

Condolences from all at Virgin Media. 

I am sorry for the issue with the landline number, I'll send you a PM now to assist further.

Best wishes.

Forum Team

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