How do I call you re fibrephone phone switchover

[Cywol]

Very basic question - your letter and your website say to call you if we have other things attached - so I've wandered around the options on 150 and still haven't worked out which options to press to talk to the right people.  What is the answer - and maybe you could get them to put into the telephone response menu?

[John_GS]

Hi Cywol, thanks for posting and welcome to the community,

Are you wanting a relocation of the router due to the migration of the phone line?

Best,

[goslow]

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@Cywol wrote:

Very basic question - your letter and your website say to call you if we have other things attached - so I've wandered around the options on 150 and still haven't worked out which options to press to talk to the right people.  What is the answer - and maybe you could get them to put into the telephone response menu?

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Or, rather than moving the router, you could ask for your existing extension phone sockets to be linked to the phone socket on the hub so that your other things still work without having to move your existing devices around.

[Cywol]

Well, the main question was how to do as you ask and phone you about it.  I tried several options on 150.

My house is on 8 levels and has about 18 extension sockets with 4 phones plugged in at this time.  The router can stay where it is as long as it gets hooked into the telephone extension wiring.

[goslow]

The VM forum team on here should be able to assist you when they reply back on the topic although a property on 8 levels and with 18 extension sockets would certainly be a unique installation amongst those which are usually described on here!

Does there happen to be an existing phone socket somewhere in the general vicinity of the hub at the moment, as that would probably simplify the process some?

[John_GS]

Hi thanks for coming back to us 🙂

Is there a way you could use wireless handsets?

Kind regards,

[Cywol]

Wireless handsets would probably be problematic. It's a Victorian house with big solid walls.  We use four wifi access points to get coverage so DECT phones would probably struggle. There's also a huge amount of RFI around here with all sorts of transmitters within sight as well as fairly dense housing.

The router is near the existing telephone extension wiring - the current VM master socket is at the same location as the router.  Can we just plug it in?  Do we need or not need to leave the master socket in place to support the bell wire?  

[goslow]

Have a look at this recent topic where someone explained what was involved

https://community.virginmedia.com/t5/Home-Phone/Why-must-I-move-my-phones-and-plug-them-into-the-vir...

though you might have a similar battle to get VM to actually do it.

If you have an existing socket next to the hub that certainly will help as the connection from the hub can be 'backfed' using an adapter lead as per example shown at #9 below

https://community.virginmedia.com/t5/Forum-Archive/HUB3-to-Master-socket-adaptor/m-p/4507007#M143805

[John_GS]

Thanks for coming back to me. Due to the migration the sockets won't work. You'll need to have wireless handsets and plug direct into the router. Best

[Anonymous]

>>Well, the main question was how to do as you ask and phone you about it.  I tried several options on 150.<<

Sadly, there is no easy answer as they try and make it as difficult as they can for you, no matter how hard you try. Even if you get through to someone it is unlikely you will get any meaningful support, even if they understand the question. Just don't be fobbed off into buying new phones just to get them out of the pickle they got you into. Try the option for "thinking of leaving" and then either leave or get them to sort the problem for you.