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marmic
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How do I book an engineer when my phone line is broken?

I have a problem with my landline. Virgin help says I should book an engineer but I can only do that by phone which I can't do because I have a problem with my landline.

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sophist
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Re: How do I book an engineer when my phone line is broken?

You can hang around here for a few days for VM staff to pick it up - they can arrange an engineer visit.. you may want to post it on the Phone forum though - probably get a few more staff browsing that one than tech chatter... 🙂

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jbrennand
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Re: How do I book an engineer when my phone line is broken?

EDIT: good point tehwolf - I will move the post 😎

If you have a mobile you can call 150non a VM SIM or 0345 454 1111 (on others) this is a national rate number so included in your bundled minutes.

Note that calling at 08.00 (Mon-Sat) or 09.00 (Sun) gives the best chance of getting through quickly.

You can also text them on 07533 051809 include account name/number and what the issue is – replies usually take longer.

Or, a VM person should pick this thread up and be able to help but it can take a few days.


--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Zak_M
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Re: How do I book an engineer when my phone line is broken?

Good morning @marmic.

 

Thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your landline. 

 

Please could you expand on what is happening?  Do you have a dial tone?  Are you able to accept/make calls? 

 

Kind regards,

Zak_M

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marmic
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Re: How do I book an engineer when my phone line is broken?

Good morning Zak,

I have no dial tone and the phone itself is displaying the message Check Phone Line.

Martin

marmic
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Re: How do I book an engineer when my phone line is broken?

Zak, I should add that I have run through all the tests and checks on the VM website, the conclusion to which was "you need an engineer"

M
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Zak_M
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Re: How do I book an engineer when my phone line is broken?

Thank you for coming back to me. 

 

I will get an engineer booked for you,  I will need to pop you over a PM so that I can get some account information. 

 

Kind regards,

Zak_M

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marmic
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Re: How do I book an engineer when my phone line is broken?

Zak,

 

how do I get to see your PM?

 

M

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marmic
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Re: How do I book an engineer when my phone line is broken?

Zak, I found the PMs

M
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Zak_M
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Message 10 of 13
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Re: How do I book an engineer when my phone line is broken?

Sorry for the delay in response @marmic 

 

I have run the tests on our end too, we do need to get an engineer out to get it sorted, I have booked this for you, you can find the time and date of this via your online account. 

 

Kind regards,

Zak_M

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