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How do I book an engineer visit?

Joining in

I need to book an engineer visit as the result of the changeover to digital on landlines, since my hub is in a different room and on another floor to my only phone socket. There seems to be no way of booking such a visit - you're just taken round and round in circles back to the same useless 'help' page on the website, the phone numbers don't allow you to speak to a human being but simply direct you back to the website, and the 'live chat' requires the use of WhatsApp, which I don't have and don't want.

I'm so frustrated I'm thinking of cancelling my lond-standing account. How the hell do I get an engineer?


Forum Team
Forum Team

Hello there JonD1957, thanks for posting on our help forum.

We're sorry to hear of this confusion and the frustration caused by this change to the landline service in your area.
Please, visit our link with all the information about this process here.

Sorry to hear you've also had issues with reaching our team in regard to the connection of your landline through the hub and get our support on how to set this up.
We're able to assist from here with this, in order to do it I will send you a private message here shortly and perform a few checks.

Please check the top-right corner of our forum and you should see a purple envelope. Click this and you'll see my message.

Forum Team

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