How can I request a replacement brown external box please?

[Barbara10]

Hi - I need help please to get a replacement brown external box which has left cables exposed.

I have given up trying to speak to anyone by phone.

Many thanks.

[Gareth_L]

Hello Barbara10,

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue trying to get the external box fixed.
I'd like to take a look into this for you and arrange an appointment.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L