Virgin Media Community

[TM8]

TeleWest broadband box is next to another telewest broadband box where I connected my virgin media. What is this for and can I take it out?

 

[jb66 · Accepted solution]

It's a old telephone socket, if you don't use the old style telephone service it could be removed 

[-tony-]

as above but if you want VM to remove it that will charge you £99 i think - so if you want rid of it remove it cut the wires and tape them off for safety or better still trace them back to the external box and cut them there - will be a thin cable with 4 thin wires - make sure you steer clear of the heavy coax cable

[Serena_C]

Hi @TM8

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding removing the TeleWest Broadband box that is next to the one you currently use.

As the Covid 19 restrictions have eased, we are now undertaking non-essential work again. We can arrange for an engineer to remove this old box for you if you like, however there will be a non-essential call-out charge of £99.

Best wishes,

Serena

[-tony-]

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@Serena_C wrote:

Hi @TM8

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding removing the TeleWest Broadband box that is next to the one you currently use.

As the Covid 19 restrictions have eased, we are now undertaking non-essential work again. We can arrange for an engineer to remove this old box for you if you like, however there will be a non-essential call-out charge of £99.

Best wishes,

Serena

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with respect i find that post ironic - customers and non customers come on here for cables to be removed that are no longer needed and the help is minimal to nothing - the VM policy is mixed to non existent

but here an offer to remove a box thats not needed at a cost of £99 - the two dont add up - or do they

[TM8]

Hi Serena 

Thanks for the feedback.  How would I go about booking this service?

[TM8]

Hi Tony. Thanks for your comments.

[Corey_C]

Hi TM8,

I'll send you a private message to confirm your account details.

Cheers,

Corey C

[TM8]

Thank you for this info. Now I know that I am able to remove it without upsetting my WiFi connection