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How can I cancel my contract

My mum has tried calling virgin for over 3 weeks and can’t get to speak to an adviser. Her current contract expires on 17th of February and she doesn’t want to renew it as she will be starting with a new provider. I can’t find a postal address or email address to write to, how is she supposed to inform you of her intention? Using this site was the only way I could see to try and contact anyone. We are unable to log into the my account!!

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David_Bn
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Re: How can I cancel my contract

Good Afternoon Mums-account,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see your Mother is seeking to cancel the services with us.

 

We would advise calling us on 0345 454 1111 and selecting option 4, followed by option 4 again.

 

If this has been exhausted, we are also able to cancel this via post. Please write a letter to request the disconnection and send this to;

 

Virgin Media Sales Operation Support,

Diamond Plaza,

Daleside Road,

Nottingham,

Nottinghamshire,

NG2 3GG

 

Kindest regards,

 

David_Bn

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