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MELenium
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House phone

Hi 

I'm new to Virgin media, I am on talk weekends and I rang a mobile phone yesterday(Sunday) on my house phone and I am going to be charged £9.23 for 55 minutes. I believed that this call was free as it was at the weekend. Why? 

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Ashleigh_C
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Re: House phone

Hi there @MELenium 

 

Thank you so much for our fist post to our community forums and welcome on board its great to have you as part of the team! 

 

I am so sorry to hear this has happened and I'd be more than happy to look into this for you, as this is in regards to your personal account and usage I think it would be best to keep this private, so I will shoot you a PM now so we can talk. 

 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Ash_C
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Graham_A
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Re: House phone

@MELenium 

Was it definitely a Virgin mobile number that you called? It would need to be in order to be included in the basic Talk Weekends package.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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MELenium
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Re: House phone

No it was not a virgin mobile, so it looks like I won't be using my house phone to call out and will just be using it for incoming calls. I can't believe that talk weekends is not for other mobiles and just for virgin. I am not a happy chappy over this.

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Gareth_L
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Re: House phone

Hello there, sorry to hear that, You do get free calls to Virgin Mobiles though, as long as you don't go over 60 minutes ^GT

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MELenium
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Re: House phone

I think I have made a costly blunder in going to Virgin media, as I was on Talktalk for 20 years and have been spoilt by getting free weekend calls. How do I upgrade so that I can get free calls to a mobile phone?

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Gareth_L
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Re: House phone

Just send us a text to 07533 051809 and we can go add this for you MELenium. You can see what plans we have here https://virg.in/callcharges

^GT

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MELenium
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Re: House phone

Hi 

I have just upgraded my package to "talk more weekends" which should allow me to call any UK mobiles. I forgot to ask when this upgrade starts, is it immediate or does it start from my next monthly payment?

 

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Gareth_L
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Re: House phone

It will start in the next 24 hours, Just make sure if you are on the call for longer than the hours hang up after 55 minutes and redial ^GT

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MELenium
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Re: House phone

Thank you
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