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pjm6014
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House phone not working

My phone has not worked for about a wee, no dial tones. I have borrowed a phone from my neighbour thinking it may be the phone, but I have the same issue.

Have run the tests & phone virgin but as got the "due to covid response".

Where do you go to get help

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Zak_M
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Re: House phone not working

Good afternoon @pjm6014 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your landline, 

 

are you able to let us know, is your phone connected via the hub or the traditional landline socket? 

 

Kind regards,

Zak_M

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pjm6014
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Re: House phone not working

Hi Zak 

It is connected to the traditional landline socket

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John_GS
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Re: House phone not working

Hi pjm6014

 

Thanks for coming back to us.

 

It does need a technician visit from the checks done. I'll PM you now with the time and date

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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John_GS
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Re: House phone not working

Hi @pjm6014

 

PM sent with the date and time. 

 

I do hope it's a convenient slot, however you can also amend here

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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