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House phone not working

No dial tone - cannot receive or make calls - intermittent crackling on the line - have installed new phone and still no joy.  Have sat on mobile phone for 15 min this morning listening to awful music and gave up.  Please can a human being from Virgin book an engineer to sort this out?

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Re: House phone not working

Thanks for the post Lala2 and welcome to our community.

 

Thank you for trying the tests, we've booked an engineer appointment using your forum information if you could please check the details of this and reschedule if needed on your online account.

 

Thanks, Emily.

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