I’ve recently had a contract change with an upgrade of internet (no new router) and suddenly my landline has stopped ringing. I get a dial tone and can call out, and can receive calls if I’m looking at the phone and see someone is calling, but no ring tone.
I bought brand new handsets in case it was that, but still getting the same issue. I’ve reset the router and checked the coverage of the area and everything seems to be ok.
wondered if anyone has any suggestions as reading through other comments, I can’t find a solution.
Answered! Go to Answer
Sorry to hear of the handset issues with your landline since updating the package. We appreciate you raising this via the forums and welcome to the community.
Do you use the handset via the Hub or via a wall socket? If it's via the Hub is the adapter and line still connected to TEL 1 port on the back of the Hub? Have any changes been made to the set up at all or was it just a package change?
Thanks Andy_286, I asked a colleague in the telephone department and from checking the connection and equipment we can see there are issues with the power levels which will require a technician to attend. I have booked a visit for the next available slot which you can view here. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable.
Please be aware that any changes would result in a delay to the visit as this was the earliest available, there also needs to be someone over the age of 18 in the property at the time of the visit.