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PRDKAD
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House Phone with no dial tone

My home phones are showing an error message " check phone line " --- have gone through the online checks and no success - am not able to resolve issue on line -- do not appear to be able to ask for engineer ???

Can someone assist please 

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Alex_RM
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Re: House Phone with no dial tone

Hi PRDKAD,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to see you're having some issues with the line.

 

Can you confirm for me if you're plugged into the main socket or an extension?

 

Have you been able to test a different handset?

 

Alex_Rm

PRDKAD
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Re: House Phone with no dial tone

Hi Alex_Rm
I have followed the suggested checks, different handset etc,
I have even taken the cover off the main telephone socket and connected to the "emergency / backup " socket that is inside the cover plate.....
No success at present
Any other suggestions gladly received
Paul D
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Alex_RM
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Re: House Phone with no dial tone

Thanks for confirming Paul 🙂

 

I've been through a few checks from our side, and it does look like an engineer is needed.

 

Before I can arrange this I'll just need to confirm a few details with you, I've popped you over private message.


Alex_Rm

Alex_RM
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Re: House Phone with no dial tone

Thanks for confirming your details via private message Paul 🙂

 

I've booked an engineer appointment for you, you can view the time and date of this via your online account here

 

Alex_Rm
 

bluebird1
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Re: House Phone with no dial tone

I have checked the plugs, but have not checked the handset. You can dial numbers but then it cuts of without ringing.
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Tom_W1
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Re: House Phone with no dial tone

Hi @bluebird1, thanks for your post although I'm sorry to hear of your concerns raised here.

Please allow me to send you a PM so I can look into this further for you.

Kindly expect this to arrive shortly and respond directly when you can!
Many thanks

Tom_W
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