Virgin Media Community

[PRDKAD]

My home phones are showing an error message " check phone line " --- have gone through the online checks and no success - am not able to resolve issue on line -- do not appear to be able to ask for engineer ???

Can someone assist please 

[Alex_RM · Accepted solution]

Hi PRDKAD,

Thanks for posting and welcome to our community 🙂

I'm sorry to see you're having some issues with the line.

Can you confirm for me if you're plugged into the main socket or an extension?

Have you been able to test a different handset?

Alex_Rm

[PRDKAD]

Hi Alex_Rm
I have followed the suggested checks, different handset etc,
I have even taken the cover off the main telephone socket and connected to the "emergency / backup " socket that is inside the cover plate.....
No success at present
Any other suggestions gladly received
Paul D

[Alex_RM]

Thanks for confirming Paul 🙂

I've been through a few checks from our side, and it does look like an engineer is needed.

Before I can arrange this I'll just need to confirm a few details with you, I've popped you over private message.

Alex_Rm

[Alex_RM]

Thanks for confirming your details via private message Paul 🙂

I've booked an engineer appointment for you, you can view the time and date of this via your online account here

Alex_Rm
 

[bluebird1]

I have checked the plugs, but have not checked the handset. You can dial numbers but then it cuts of without ringing.

[Tom_W1]

Hi @bluebird1, thanks for your post although I'm sorry to hear of your concerns raised here.

Please allow me to send you a PM so I can look into this further for you.

Kindly expect this to arrive shortly and respond directly when you can!
Many thanks