Home screen

[Martyn256]

• Home screen not working properly 

[Molly_T]

Hi Martyn256 👋 welcome to the community! Thank you for posting. 

Sorry to hear your home screen is not working. Are you able to give us a little more information so we can try and help? If you can please let us know the following:

• Which device is this issue happening on? (Eg, TV box, a computer, a phone)
• What about the home screen is not working properly? (If you have the ability to include screenshots please do.)
• How long has this issue been happening for?

Just let us know and we will do our best to offer support! Thank you. 

All the best. 

[Martyn256]

Tv box name martyn val ..icons do not appear they are blank..apps are missing etc etc ..like it for two days 

[Molly_T]

Thanks for coming back to us Martyn!

 If you can please try running through the troubleshooting steps here 👉 https://virg.in/fixyourtv and make sure you do a full reboot of your box. (Turn it off at the switch, and mains, then wait 5 mins and turn back on again). 

It's also worth checking any cables at the back are nice and secure, and that the box has an internet connection so it can load any the data needed to provide the app services. 

Let us know how you get on with both of these troubleshooting processes, and if the issue is still present following them. 

Thank you!

[Martyn256]

All good now thanks 😊 

[Molly_T]

That's brilliant news! Thanks for coming back to keep us updated.

Just as a bit of extra information for you, if you ever have further issues with your TV service: you can always check for issues with your equipment via My Virgin Media 👉 https://virg.in/myvmapp. If there are no issues showing it can also be worth checking for local outages here 👉 https://virg.in/service or by calling the outage line 📞 0800 561 0061. 

Please do get back in touch if the issue returns and we will be happy to help!

Wishing you all the best.