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Home phone

robgill04
Tuning in

Received new adapter for telephone switchover,  would be good but all my ports on my router are in use by other things, what solution have you to supply to make my phone work?

1 REPLY 1

Molly_T
Forum Team
Forum Team

Hi Robgill04 👋 Welcome to the community! Thank you for posting!

Sorry to hear these concerns about your landline switchover and the ports currently in use by your hub. 
The landline adapter should be connected via one of the grey ports on your router, and so should not currently be in use by any other devices. You can see more about this here 👉 Everything You Need To Know - Virgin Media Community - 4757332

 All of our hubs have 4 ethernet ports for connections via ethernet, which you can compare the specs of here 👉 Virgin Media Hub 3, Hub 4 & Hub 5 | Hub Swaps & Upgrades

It may be worth us just having a conversation regarding what you are currently using the two grey ports for, as you will need to use one of these following the switchover for your landline. I will send you a PM to confirm a few account details so we can do this privately. We can then return to this public thread with an update when possible. You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

Molly