Home phone

[jackieprince]

Just been given leads for hub for my home phone as my original line has stopped working but this is not working either very fed up no been without a home phone for over 4 weeks

[Zach_R]

Hi @jackieprince,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear you're facing some issues with your landline service. Have you received communication to tell you when the switchover is taking place in your area?

Thanks,
 

[jackieprince]

Hi I was told it should start straight away as my other phone line is jot working I have put the leads in like the information said but not working the man from virgin media when he sent this out said it should work straight away

[Zach_R]

Hi @jackieprince,

You would need to switchover to the new landline service. Until the switchover you'd be on the standard landline service which operates through the wall socket.

Thanks,
 

[jackieprince]

But the one through the wall socket is not working

[Zach_R]

Hi @jackieprince,

If that's the case then it means you're experiencing some form of fault. Would you mind confirming what troubleshooting and diagnostics you've carried out thus far in an effort to remedy this?

Thanks,
 

[jackieprince]

I have rebooted hub and  phone line j have also checked phone 

When I spoke to the gentleman from virgin when he changed it over he said it was easier to do that than try to sort out the problem with my other phone line

[Zach_R]

Hi @jackieprince,
 

Have you tried using a different handset at all to see if that helps? That'll help eliminate this potentially being an equipment related issue.

Thanks,
 

[jackieprince]

Yes and this phone is only 4 months old as I changed my phone last time I had this issue in case it was the phone I have had this issue before

[Zach_R]

Hi @jackieprince,

Thank you for expanding. So that I can investigate matters further for you, I'm going to send you a private message in a few moments. Please respond to this when you can and we'll go from there.

Thanks,