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Home phone

On our wavelength

Any one else had loss of service following switch to fibre ours still not working. So far no positive information from virgin 


Forum Team (Retired)
Forum Team (Retired)

Hi mervynburrows, 

Thank you for your post. 

We apologise for the issues with the service.

My apologies for any delays, I have received your private message but have been away from the office for a couple of days so will reply today. 

Thank you, 



thank you will wait for a reply

Thank you, I will be back in touch as soon as possible.



We did have an engineers visit who said it was a system problem that could not cope with 10 digit numbers, area code plus 5 digit numbers. It would need a system fix nothing he could do. In the mean time can we not be switched back to our original line from the master box and ditch fibre until system upgraded? 

Thank you for the update. 

I have sent you a private message over with further information. 

We can continue to speak from there. 

Thank you,