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[mervynburrows]

Any one else had loss of service following switch to fibre ours still not working. So far no positive information from virgin 

[Natalie_L]

Hi mervynburrows, 

Thank you for your post. 

We apologise for the issues with the service.

My apologies for any delays, I have received your private message but have been away from the office for a couple of days so will reply today. 

Thank you, 

[mervynburrows]

thank you will wait for a reply

[Natalie_L]

Thank you, I will be back in touch as soon as possible.

[mervynburrows]

We did have an engineers visit who said it was a system problem that could not cope with 10 digit numbers, area code plus 5 digit numbers. It would need a system fix nothing he could do. In the mean time can we not be switched back to our original line from the master box and ditch fibre until system upgraded? 

[Natalie_L]

Thank you for the update. 

I have sent you a private message over with further information. 

We can continue to speak from there. 

Thank you,