Hi trilly12, thanks for posting on our help forum.
We're sorry to hear of the issues faced with your landline recently and that you could not get through to our team to report this over a call.
We've checked and found there is currently a fault with the lines in the area that is due to be fixed by 9:10pm tonight by our engineers.
Please, check our service status page here for further info and updates on this.
Rest assured our staff will do their best to get your line working again soon.
Please, keep us posted and let us know if you need more help, we're happy to assist further.
