Hi Valco213, thank you for returning to update us. Sincerest apologies that you are still experiencing a loss of service due to the area outage. Sadly this has been extended until today at 10am. I do hope that it is resolved at this time for you!
Regarding your concerns about compensation, when you have a total loss of service and report this to us (via phone, service checker, or known outage) you are covered within our auto-compensation scheme.
As you have expressed dissatisfaction with your experience we will also raise a complaint for you, to take any additional feedback you may have about your experience, and we are able to investigate further. I will send you a PM to take a few details and complete this for you.
You will find the PM in the top right corner of the page in your Inbox.
We can then return to the public thread with an update as soon as possible.
All the best!