Virgin Media Community

[Mikemjf]

I’ve just changed my hub from a 3 to 4 and my home phone has stopped working. No issues checked the equipment restarted everything think it may need to be plugged into the hub. Wasn’t supplied with an adapter.  Any suggestions??

[Tom_W1]

Hi @Mikemjf really sorry to hear of your concerns raised.

It does sound likely that you may need to be plugged into the Hub now, as a lot of our phone lines are converting to this state.

I'll send you a PM to look into this further and explore the specifics with you directly.

Please expect this PM to arrive in a moment and respond when you can!
Many thanks

[Tom_W1]

Hi @Mikemjf, thanks a lot for confirming all details through PM and great that we've agreed a timeslot for you.

Just bringing this back publicly to close off the thread.

If the issue for the technician's apppointment is as a result of misuse, neglect, accidental or willful damage, or if the technician discovers that the fault or problem relates to your personal equipment, you will be charged £25.
If the appointment is missed there is a £25 charge for a missed appointment.

Many thanks