Thank you for making your first post regarding your landline and line rental.
Customers using our landline services are always charged line rental - whether they are plugged into the Hub or plugged into the wall socket. The service you are paying for is the ability to make and receive calls on your home phone, regardless of what your home phone device is plugged into.
I am a VM customer, had problem with phone and engineer came out and upgraded, hub and now phone is connected to hub. So do we still pay line rental?
Yes, you do.
The difference is you are now using the same wire to connect your phone as you do your Broadband. In a way it is now the same as BT as they have always used the same wire for both. Your phone also still connects to a telephone exchange at the other end, it is not VoIP based.
VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993
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