Virgin Media Community

[peters007]

Landline not working, spent 40 minutes on phone before being cut off. Will have to pay for phone call. Not allowed to book an engineer online. Not the first time this has happened.

[Zak_M]

Good morning @peters007 

Welcome back to the forums and thank you for taking the time to post. 

I am sorry to hear that you have some issues with your landline.

Are you able to let me know,  are you able to make or receive calls? is there a dial tone? 

How is your landline connected? Is it via the traditional wall socket or is it via  hub? 

Kind regards,

Zak_M

[peters007]

Morning

There is no dialling tone,I understand the phone sounds as if it is ringing but it does not ring at my end. When dialling out it gives the impression that it is connecting but it does not. It is a conventional plug connection and all connections have been checked.

[Zak_M]

Thank you @peters007. 

We are going to need to get an engineer out to you so that we are able to investigate this further. 

I just need to pop you over a PM so that I can confirm your address.

Kind regards,

Zak_M

[Zak_M · Accepted solution]

Thank you for providing me that information over PM. 

I have booked the engineer appointment for you, You are able to the time and date via your online account. 

Kind regards,

Zak_M

[peters007]

Hi

Thanks for all your help. Extremely efficient which makes a pleasant change from telephone helpline.

[Zak_M]

No problem at all. 

Kind regards,

Zak_M