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Christine21
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Home phone

5days no landline no dial tone...how can I get an engineer its not my phone.....5days of trying

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John_GS
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Re: Home phone

Hi Christine21

 

Thanks for posting and welcome to the community. My apologies for the landline issue. Just to rule it out, have you been able to try another landline?

 

Kind regards,

John_GS
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Christine21
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Re: Home phone

The phone works in another landline but not mine...

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Zak_M
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Re: Home phone

Thank you for coming back to us @Christine21 

 

I have used the information provided on the forum, to book an engineer appointment, I have booked this for Saturday (7th) between the hours of 4-7, If this time and date are not suitable you are able to re-arrange this via your online account

 

Kind regards,

Zak_M 

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Christine21
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Re: Home phone

Thankyou for the help received a text from virgin all booked for saturday

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Zak_M
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Re: Home phone

No problem at all. 

 

I will pop back in on Monday and see how things have gone.

 

Kind regards,

Zak_M 

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Christine21
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Re: Home phone

Thankyou for your help....the phone is now working...technicians were working in my road when I arrived home.....cancelled appointment....thankyou once again

Regards

Christine

 

 

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Zak_M
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Re: Home phone

Glad to hear that you are back up and running. 

 

If we are able to assist you further then please do let me know. 

 

Kind regards,

Zak_M

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