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Donnag2014
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Home phone

I got a new house phone saturday.Its not working they said we had incoming and out going call barring.We hadnt had a home phone since 2015.. They said it would take 48hrs to take it off.So just tried it and if you ring out or in the phone just keeps on giving a ringing tone even tho the other person has answered.Also the phone is crackling alot?

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Jodi_S
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Re: Home phone

Hi Donnag2014,

 

Welcome to our community and thanks for posting. Sorry that you're having issues with our Telephone service. We understand the frustration caused when you need to make a call and nothing is happening. 

 

When you have called your landline from another number you advised that you answer but can only hear a ringing noise only. You also advised of a crackling noise on the line too. This may we be a fault which we need to arrange a technician to attend for you.

 

As you have already purchased a brand new handset this would eliminate the equipment causing the issue.

Can we ask if you have any extension sockets with handset plugged in? If so have you made sure you have unplugged them all and just tried the main socket with the handset plugged in?

 

Please can you let us know about the above so we can assist you further?

 

Kind regards Jodi

 

 

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