Virgin Media Community

[Smash001]

Please can anyone help?

I have been trying to report for 2 days

a vulnerable person living alone, problem with the phone line.

Can Dial in, you cannot hear anything but the client can hear you, client cannot dial out.

Area reference 20

Orpington Kent

[John_GS]

Hi Smash001,

Thanks for posting, sorry to hear of the phone line issues.

I'll pop you a PM over now to get some details so can sort this out 🙂

Kind regards,

[Edward_W1]

Hi Smash, 

I hope you are well. 

First things first, can I direct you to the self-help page for landlines here: https://www.virginmedia.com/help/home-phone

If this doesn't help, the next best way to contact the team to report the fault is by texting the team on 07533051809. 

Please bear with them as there is a large work load at present.

I hope this helps