on 28-07-2022 14:19
When I dial 1571 it says my mailbox is disabled. I haven't knowingly changed any settings since last time it worked a few weeks ago other than having my phone unplugged for a couple of weeks. I have spoken to 150 twice and they haven't been able to fix it. Second time they sent and engineer who just told me it isn't a virgin media problem, but there is no voicemail setting on the hardware and the voicemail disabled message on 1571 is a virgin media message so I don't understand how it could be anything but a VM problem. Any advice would be gratefully received.
on 28-07-2022 14:29
Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with 1571 and the disabled message.
From experience it has probably been a fault with the local telephone exchange.
Its an easy fix, we just remove it completely then re add it again.
It can take up to 48 hours to be fixed though
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.
on 28-07-2022 15:27
on 28-07-2022 15:49
Welcome back to our Community Forums! Thank you for your post and I do apologise that you've had some issues with extending your landline call tone before your Voicemail starts.
Are you experiencing some issues with your Voicemail at the moment? Is there anything we can do to help? Let us know.
New around here? Check out the do's and don'ts, in our Community FAQs
on 28-07-2022 16:20
on 28-07-2022 16:40
I'm sorry to hear you're also receiving this error message when dialling the Voicemail line. This is something that can be resolved with the agent you speak with when calling us. If the issue resolves, this could be an alternative underlying issue causing the problem.
Your phone will redirect to Voicemail after 10 full rings. Our Online Chat option leads you to speak with an agent unless selecting specific options which provide you with self-care options. The online complaint form also only raises the complaint, which our team then aims to resolve within 28 days, as per our Code of Practice.
So I can assist you further in the problem you're facing, I'm going to PM you. Please look out for it in the top-right of the Forums, in the purple envelope.
on 28-07-2022 16:44
I've tried to PM you to discuss this further, but it looks like you currently have PMs disabled. So we can assist you further with this, can you please switch PMs back on in your Account Settings?
If you're not happy to switch them back on, please call our team on 0345 454 1111 so our team can investigate further.
on 28-07-2022 17:07
on 28-07-2022 17:21
I'm sorry you feel this way, I appreciate your frustration in regards to the problem and I'm more than happy to look into this and help. In regards to the complaint, we would only close this if we haven't heard back, or if a new complaint has been opened whilst a previous one (relating to the same problem) is open.
If you would like me to look into this for you, please re-enable your PMs and let me know and I'll send a message over.