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sajyboy
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Home phone upgrade online

Hi. 

My online account. Offers and Upgrades page has an offer for home phone allowing me to upgrade from Talk Weekends to Talk More Anytime. But when I click upgrade it returns with "You need to contact Virgin to upgrade". It didn't allow me to upgrade online. 

So, I spent all day on the online chat. I was passed to 4 different agents each one not able to upgrade as per the online offer. 

Please can someone from Virgin contact me here and apply the offer to my account/home phone/package. 

Regards, 

sH

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Lee_R
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Re: Home phone upgrade online

Hi sajyboy, thanks for posting.

Sorry to hear you've been unable to upgrade your package online.  I would like to take a closer look at this for you.  To enable me do so, I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

 

Lee_R