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Home phone technician visit to cable up internal extensions

PeterJMoore
Tuning in

I've just had my homephone service switched over to the fibre network, which all went OK.

I have a couple of internal extension phones so need a technician visit to re-run cabling to suit.

I have been told I need to wait over a week for this.

Why is this not covered by my HomeWorks support service (ie next day visit)? (Which incidentally, I wasn't informed about it (HomeWorks) being added to my package when re-contracting but as it's "free" with 1Gig, I haven't followed this up). Thank you

1 REPLY 1

Martin_N
Forum Team
Forum Team

Hi PeterjMoore,

Thank you for your post. I'm sorry that you're unhappy with the time slot you have been provided for the visit. 

I am happy to take a look to see if we can bring this forward with your Home Works. I cannot guarantee this but will try. 

I will private message you now confirm your details. 

^Martin