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Home phone technician visit to cable up internal extensions

Tuning in

I've just had my homephone service switched over to the fibre network, which all went OK.

I have a couple of internal extension phones so need a technician visit to re-run cabling to suit.

I have been told I need to wait over a week for this.

Why is this not covered by my HomeWorks support service (ie next day visit)? (Which incidentally, I wasn't informed about it (HomeWorks) being added to my package when re-contracting but as it's "free" with 1Gig, I haven't followed this up). Thank you


Forum Team
Forum Team

Hi PeterjMoore,

Thank you for your post. I'm sorry that you're unhappy with the time slot you have been provided for the visit. 

I am happy to take a look to see if we can bring this forward with your Home Works. I cannot guarantee this but will try. 

I will private message you now confirm your details.