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Home phone switchover

Jmcw
Joining in

Have received a text to give a date for the home phone switchover. I have my telephone downstairs at the front of the house and my hub upstairs at the back of the house. I do not want my phone upstairs so would it be possible to have the hub moved (free of charge)as it no longer needs to be upstairs.

3 REPLIES 3

Joseph_B
Forum Team
Forum Team

Hey @Jmcw,

Welcome to the Community Forums and thanks for the post.

With the Switchover as it is something we are required to do we are able to move your Hub free of charge on this occasion, the letter you have received should provide you with more information on this and the next steps to go with.

Joe

goslow
Alessandro Volta

@Jmcw wrote:

Have received a text to give a date for the home phone switchover. I have my telephone downstairs at the front of the house and my hub upstairs at the back of the house. I do not want my phone upstairs so would it be possible to have the hub moved (free of charge)as it no longer needs to be upstairs.


Ask VM (via the VM forum team on here) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.

VM should offer to do this free of charge for you as part of the switchover process.

Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)

Refer here

https://www.virginmedia.com/help/landline/switchover

Do I need to book a technician visit?

You’ll need to book a free technician visit if...

  • You rely on your landline for accessibility needs or don’t have a mobile to make an emergency call – we’ll provide you with an Emergency Back Up Line so you’re always able to call emergency services.
  • You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service.
  • The Hub and your home phone can’t be placed near each other.

Thank you