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Home phone switchover - new hub required

Vinylvictim
Joining in

Hi there, 

We've received an email advising we need a new hub to enable us to switch over to fibre calling. 

I've tried calling 150 but none of the menu options seemed to get me where I needed to go. 

Can anyone help? 

3 REPLIES 3

Tudor
Very Insightful Person
Very Insightful Person

Just report it as a fault


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Akua_A
Forum Team
Forum Team

Hi @Vinylvictim 

Welcome to our community forums and thank you for your first posts.

Sorry to hear you have been unable to reach our team regarding your landline switchover https://www.virginmedia.com/help/landline/fibre-phone-faqs To best help, I have sent you a private message. Please look out for the envelope in the top right-hand corner and provide a response when you can.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Akua_A
Forum Team
Forum Team

No problem at all @Vinylvictim  Happy to help.

Please let u know how the appointment goes and if you need any further help.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs