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Lattaheri
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Home phone problems

Hello,

Please help! My dads phone hasn’t worked for nearly a month, there is no failing tone.

Tried the service test and said inconclusive so tried phoning twice but each time on hold for nearly an hour and then call failed.

How do I fix this? Any help would be much appreciated getting very frustrated! 

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Beth_G
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Re: Home phone problems

Hi Lattaheri,

 

Welcome to the Community Forums.

 

I'm sorry to hear that your Dad's phone is currently not working and hasn't been for nearly a month now, I appreciate it's important that we get it back up and running as soon as possible. 

 

Before we take a look into the account for you, can you please confirm if you have tried another handset in the socket, to rule out the possibility of it being an issue with the current handset?

 

Thanks,

 

Beth

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Lattaheri
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Re: Home phone problems

Hi Beth,

Thanks for getting back to me. Yes we tried another phone and still no dialling tone.

Thanks,

Louisa

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Lee_R
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Re: Home phone problems

Hi Lattaheri

Thanks for confirming the steps you've tried to resolve your Dad's issue.  I would like to take a closer look. To enable me to do so I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards


Lee_R

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