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pip1964
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Home phone - problem with Inbound calls

I have a BT Advanced Z phone and for some time now, callers who are not blocked either aren't able to get through, or, when they do, they can't hear me. ie, quite often, my phone doesn't even ring, but if it does, and I answer, the caller can't hear me.

This is particularly distressing for my elderly mother who relies on being able to talk to me for help.

If I make an outgoing call, it is fine!

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Natalie_L
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Re: Home phone - problem with Inbound calls

Hi pip1964, 

 

Welcome to the community and thank you for getting in touch. 

 

I am very sorry to hear you are experiencing issues when receiving calls to your landline. 

 

I have taken a look from our side and the status of the line is unknown at the moment. Can you please check that all the cables are secure and without damage leading to the handset? 

 

Thank you 

 

 

Nat
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pip1964
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Re: Home phone - problem with Inbound calls

It was nothing to do with cables, but the problem does seem to have gone away for the moment. I changed the batteries in the handsets, so maybe this was the problem(?) Seems very odd if it was.
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Natalie_L
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Re: Home phone - problem with Inbound calls

Thank you for letting us know pip1964. 

 

Please let us know if you experience any further issues and we will be happy to assist further. 

 

Thanks 

 

 

Nat
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