Please can someone help me? My landline isn't working, no dial tone, can't make or receive calls (callers get an engaged tone). I think it's been off for a few days but have only noticed today as I haven't used the phone recently. We've had quite a bit of cable digging-up in our street/area recently and I'm naturally wondering whether that's caused the problem.
I haven't got a smartphone. I tried calling VirginMedia from my neighbour's house but couldn't speak to a person as apparently I can't remember my "memorable word" from when the account was set up over 20 years ago (have never needed it since).
Internet is apparently working normally, it's only a landline problem.
I tried logging in to my MyVirginMedia account but can't see a way, in that, to report a phone out of order (found this very surprising indeed!). The nearest I could manage was a "complaint," which I have now raised, but it isn't really quite what I wanted to do, just wanted to report a phone out of order. The email acknoweldgement of the complaint, mentioning that you may take 28 days to resolve it, was not exactly reassuring. This all seems to be TERRIBLY difficult!
Please can someone help as quickly as possible? Thanks in advance.
Timothy123
