Home phone number porting

[Mz786]

Hi I’ve recently had my new services installed and I’ve still not got a working home phone. I asked for the old number to be ported across from another virgin media account to mine. Ever time I ring its always next 24 hours 48hrs. I have a disabled mother who need’s telephone access to the doctors ect. Not sure what to do any suggestions? Should I just cancel the who thing as im still in the 14days ? Just wana ask another else had this problem? Thanks guys

[Beth_G]

Hi Mz786,

Thank you for your post, welcome to the Community Forums.

I'm so sorry to hear that there's an issue with your homephone and your port has not completed. I'd like to help you with this, I'll pop you over a message now so I can take some details.

Look out for my message over at the purple envelope.

[Beth_G]

Hi Mz789,

Thanks for chatting with me via private message. We're really pleased this issue has now been resolved.

Do let us know if you need help with anything else in future 🙂

All the best,