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KT4
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Home phone number port request

Hi,

I'd be very grateful if one of the forum team could contact me to help place a home phone number port request from my old provider to Virgin. The old provider number is still active.

Many thanks.

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Gareth_L
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Re: Home phone number port request

Hello KT4

Thanks for your post 

I am more than happy to take a look at this port for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Gareth_L
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Re: Home phone number port request

Thank you very much for those details KT4

I have requested for the Number to be ported across

It can take up to 10 working days so this will be active on the 15th or just after 

We will contact your current provider to let them know this is happening 

Once it has gone across to us, You would need to cancel the old provider

Hope that makes sense 

Gareth_L

 

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KT4
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Re: Home phone number port request

Yes, thank you very much Gareth, that's very kind of you.

One thing I'd like to confirm however - once the number has ported across, I was under the impression the service with the old provider would be cancelled automatically, as several users have indicated on this forum. For example:

https://community.virginmedia.com/t5/Forum-Archive/Cancelling-old-landline/m-p/3984659

Can you (or anyone else?) confirm this is correct?

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Gareth_L
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Re: Home phone number port request

Good question.

It's a bit of a grey area KT4. 

Certain providers take the notice we are taking the number as a request to disconnect the account, 

But with usm we do require the actual account holder to pass security then place the disconnection request in.

It would be best to call your provider once the number has been brought over 

Gareth_L

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KT4
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Re: Home phone number port request

Okay, I'll do just that.

Thanks again for your help with this, much appreciated!

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Gareth_L
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Helpful Answer

Re: Home phone number port request

Thanks KT4

I know its 2 weeks away, but i have set a reminder to check your account just to make sure the number has been brought over 

Peace of mind 

Gareth_L

KT4
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Re: Home phone number port request

Hi Gareth,

As we previously discussed, the phone number port on our landline is due to take place on Thursday. Could you please arrange to have the free voicemail (1571) service set up on the account, or will this already be active when the number is brought across?

Many thanks.

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Jodi_S
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Re: Home phone number port request

Hi KT4, 

 

Thanks for coming back to us. If you are a brand new customer we will automatically add the free voicemail (1571) feature to your line.

 

I have included our home phone guide here

 

If you chose to remove this feature in the future as it's no longer required you can give us a call and we will remove the for you within 24 hours.

 

Kind regards Jodi