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sPage
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Home phone number not transferred over !

Hi , please can someone help

we have just had our phone etc. installed however virgin have not transferred our number across and i have been on the phone for over 45 minutes listening to some really bad on hold music -

i just want my old number to be active and my old account with plusnet to be canceled now ii'm going to have to pay for two services until my number gets transferred !

S.

 

 

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DJ_Shadow1966
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Re: Home phone number not transferred over !

Hello

Once your line is active it can take 10 days for the port too complete, when did your VM line go active.

Regards Mike

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John_GS
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Re: Home phone number not transferred over !

Hi sPage

 

Thanks for posting and apologies for the number port confusion. I can see you've spoke to the team after posting and got the number port sorted.

 

Let us know if you need further assistance.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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